frequently asked Questions
What are the delivery times for your products?
Our delivery time is one week to 10 days, but due to the situation of the COVVID, it can go up to 1 month. It also varies according to your country.
Our delivery time is one week to 10 days, but due to the situation of the COVVID, it can go up to 1 month. It also varies according to your country.
How can I know if my order has been successfully placed?
Once you have placed an order, you will receive a confirmation by email listing all the details.
Are my credit card data secure?
All credit card transactions on the website are processed using a secure online gateway that costs your card details in a secure host environment. These data will be fully encrypted and used only to process the card transactions that you have initiated.
Where is your shop located?
It is located 18 rue Saint-Roch, 75001 Paris, France.
How long do you generally answer?
We do what is necessary to answer you as soon as possible, generally within 24 hours.
How to contact you in case of problems?
All articles and works are packed and sent by professionals.
If you have any questions you can contact us at the email address Paris@brigittetanaka.com or on our Instagram account @brigittetanaka, we are available 7 days out of 7 in French 🇫🇷, English 🇬🇧 and Japanese 🇯🇵.
If the product is defective on arrival, please send us a photo by email and we will make an exchange for free.
All articles and works are packed and sent by professionals.
If you have any questions you can contact us at the email address Paris@brigittetanaka.com or on our Instagram account @brigittetanaka, we are available 7 days out of 7 in French 🇫🇷, English 🇬🇧 and Japanese 🇯🇵.
If the product is defective on arrival, please send us a photo by email and we will make an exchange for free.