Q: The package hasn’t arrived.
A: From the time of order to delivery, standard shipping usually takes 10 days to 1 month, while express shipping via Colissimo Premium takes about 10 days. We kindly ask for your patience while waiting for your order.
If your package still does not arrive, please contact us at boutique@brigittetanaka.com with your name and order number.
With the tracking number provided at the time of shipment, you can track your parcel via La Poste in France, and once it arrives in your country, through your local postal service using the same number.
Sometimes contacting your local post office directly results in a faster resolution, so we also recommend checking with them.
Q: There’s a problem with the product.
A: If you encounter an issue with your item, please contact us at
boutique@brigittetanaka.com, including photos of the defective part, a full photo of the product, a description of the issue, and your order number.
Q: The bag I want is out of stock.
A: Some products are limited edition, but others will be restocked every few months.
Restock information is announced on our Instagram stories, so please check our instagram often so you won’t miss it. You can also register on our website to receive notifications when an item is back in stock.
Q: Are all the products the same in-store and online?
A: Items available online are also available in our boutique in Paris. However, some items are sold exclusively in-store.
Our selection changes depending on the season, so we would be delighted to welcome you in Paris and show you what’s currently available.
Q: Where can I find Brigitte Tanaka collaboration items with other brands?
A: Most collaboration items are sold exclusively by the partner brands, either on their websites or in their stores.
On special occasions, they may also be available at our boutique in Paris, but stock is very limited, so we recommend visiting us early if you are interested to get some.
Q: Can I reserve or put an item on hold in-store or online?
A: To avoid any issues, we do not accept reservations or holds. Please purchase directly online or at our boutique.
Q: Do you ship outside of France?
A: Yes, BRIGITTE TANAKA’s online shop offers international shipping. You can order from anywhere.
Since our products are lightweight, choosing regular stamped shipping keeps costs relatively low.
Q: For international orders, are there customs fees? How much is the shipping cost?
A: Our organza bags are small and light, so even with tracking, shipping costs remain reasonable.
By adding your items to the cart and entering your address, you can check shipping costs before completing your order.
As for customs fees, these depend on the quantity ordered and are determined by customs authorities, we are unable to provide exact amounts.
Q: Are the organza bags delicate?
A: They are actually made from very durable material, designed for daily use.
Bags larger than A4 size with gussets (such as the “grocery” or “florist” series) can carry up to 7 kg without issue.
Please be cautious with sharp objects.
Q: Can I wash them?
A: Yes, hand washing or machine washing on a delicate cycle inside a laundry net is possible.
If you would like, we recommend ironing on low heat with a pressing cloth after washing.
For small stains, spot clean by gently dabbing with a mild detergent is recommended.
Q: What should I do if threads start to fray?
A: With long use or friction, threads may sometimes fray.
In that case, cut the thread as close to the base as possible and apply a little clear nail polish to secure it.
Q: Can I return or exchange a product?
A: Returns and exchanges are accepted only if the product is defective.
If you wish to request a return or exchange, please contact us at
boutique@brigittetanaka.com by email with your order number and the reason.
Q: I’d like to do a feature on Brigitte Tanaka or photo/video shooting inside the boutique.
A: For press or filming requests, please contact paris@brigittetanaka.com.
Same-day requests cannot be accommodated as they may disturb customers.